Refund Policy

Refund Policy for Hwangjin K-steam, operated by Tongdong LLC.

We want you to be completely satisfied with your purchase from Hwangjin K-steam. If for any reason you are not satisfied, we will gladly accept returns within 7 days of the delivery date.

To initiate a return, please contact our customer service team via phone or email. We will provide you with a return authorization and instructions for returning your item.

All returned items must be in their original packaging and in new, unused condition. We cannot accept returns for opened or used items.

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer.

If you received a damaged or defective item, please contact us immediately and we will arrange for a replacement or refund.

Thank you for choosing Hwangjin K-steam. If you have any questions or concerns, please don’t hesitate to contact us.